Infosys and LogicMonitor Collaborate to Transform Business Performance and Reliability of IT Operations

Core Insights - Infosys has announced a strategic collaboration with LogicMonitor to enhance IT operations observability through the integration of Infosys AIOps Insights and LogicMonitor's Edwin AI [1][2][3] Group 1: Collaboration Objectives - The partnership aims to reduce problem diagnosis and resolution time by up to 30% and minimize redundant alerts by up to 70%, providing comprehensive visibility across IT environments [2] - The collaboration seeks to empower enterprises with persona-based insights, improving forecasting and enabling proactive IT resolutions and business decisions [2][3] Group 2: Market Context - As enterprises face increasingly complex IT environments, the need for a unified, AI-powered hybrid observability platform is growing [3] - LogicMonitor's Edwin AI, combined with Infosys' AIOps Insights, is positioned to help enterprises achieve operational excellence, reduce costs, and ensure IT resilience [3] Group 3: Client Impact - Patrick Atkins from Sally Beauty Holdings highlighted a 40% increase in proactive issue detection capabilities and noise reduction, leading to minimized downtime and improved operational efficiency [3] - The collaboration is seen as instrumental in strengthening IT ecosystems and supporting operational excellence and sustained stability [3] Group 4: Company Background - Infosys is a global leader in digital services and consulting, with over 300,000 employees enabling clients in more than 56 countries to navigate digital transformation [5] - LogicMonitor is recognized as a visionary in the 2024 Gartner Magic Quadrant for Observability, providing operational visibility and predictability across technologies and applications [4]