Temenos survey reveals banks doubling down on technology modernization to drive customer experience

Core Insights - Financial institutions are prioritizing technology investments to enhance customer experience, innovation, and operational efficiency, with 46% identifying customer experience as their top strategic priority [2][4] - A significant majority of banks (84%) plan to increase technology investments aimed at better protecting customers, while 81% focus on enhancing operational efficiency [4] - The adoption of artificial intelligence (AI) is seen as critical for competitiveness, with 81% of professionals agreeing that banks must implement AI to avoid falling behind [5][6] Investment Trends - 77% of financial institutions are investing in data analytics and AI-driven insights, and 68% are focusing on cloud-based core banking systems [3] - Three-quarters of banks (75%) intend to boost investments in systems integration, and 73% in data analytics [4] AI Implementation - Currently, only 11% of banks have fully implemented generative AI, while 43% are in the process of deployment, indicating a growing trend towards AI integration [5] - 60% of banking professionals view AI as a tool to augment the human workforce rather than replace it [5] Research Background - The insights are based on a survey conducted by Hanover Research in April 2025, involving 424 senior banking executives from various sectors, with a global representation [7]