Leading Brands Use Coveo AI to Transform their Ecommerce Product Discovery and Accelerate Revenue Growth

Core Insights - Coveo's AI-Relevance platform is being utilized by leading brands such as Caleres, FleetPride, and Freedom Furniture to enhance online experiences, increase conversions, and create new growth opportunities [1][3][4] Company Summaries Caleres - Caleres is a multi-billion dollar shoe retailer with a history of over 140 years, known for brands like Famous Footwear and Dr. Scholls [5] - The company faced challenges with its search and discovery technology due to a complex catalog of over 600,000 SKUs, leading to inefficiencies in data access and manual processes [6] FleetPride - FleetPride is North America's largest distributor of truck and trailer parts, with over 4,000 experts across more than 300 locations [7] - The company struggled with its digital presence, particularly in providing customers with accurate part information, which was compounded by a siloed inventory system [8] Freedom Furniture - Freedom Furniture is a well-established brand in Australia and New Zealand, known for stylish home furnishings and a strong retail presence [9] - The company is undergoing a digital transformation by revamping its ecommerce platform and adopting AI-driven search to enhance customer experiences [10] Performance Metrics - Coveo's implementation has led to a 21% year-over-year increase in revenue and a 25% increase in conversion rates for its clients [11] - FleetPride reported a 7% increase in revenue per visit and a 9.6% increase in conversion rates [12] - Freedom Furniture achieved a 5.5% uplift in average order value and a 50% decrease in merchandising effort [13]