Concentrix Launches iX Hero™ Agentic AI Apps to Solve Critical Pain Points of the Customer Experience

Core Insights - Concentrix Corporation has launched iX Hero, an AI-powered application designed to enhance customer experience by integrating human interaction with advanced technology [1][4] - The application aims to address inefficiencies in customer interactions, targeting common frustrations such as slow and unclear responses [2][3] Product Features - iX Hero provides fast, accurate, and consistent AI-assisted answers, streamlining the information available to advisors [4] - The application integrates seamlessly with existing contact center platforms, CRMs, and workflows, and offers data-driven coaching to improve advisor performance [4][8] - It includes capabilities for summarizing and transcribing conversations, reducing after-call workload for advisors [8] Pilot Results - Pilot implementations of iX Hero have shown significant improvements, such as increasing sales conversion rates from 2% to 7%, resulting in a 250% increase in monthly revenue for a consumer electronics company [5] - Another pilot demonstrated a 22% reduction in average call handling time, leading to lower costs and higher customer satisfaction (CSAT) [5] - A global energy company reported a CSAT increase from 72% to 81.8%, a 13.5% improvement driving sales growth within 3 to 4 months [5] Client Testimonials - Razor, a leading scooter innovator, reported that iX Hero has provided valuable insights and improved overall efficiencies in customer interactions [6] Company Vision - Concentrix emphasizes its commitment to blending technology with human empathy to transform customer experiences, equipping advisors with tools for smarter and more efficient interactions [7]