How UnitedHealthcare became the face of America's health insurance frustrations

In this articleUNHFlags fly at half staff outside the United Healthcare corporate headquarters in Minnetonka, Minnesota, Dec. 4, 2024.Stephen Maturen | Getty Images News | Getty ImagesIt took six months, countless hours on hold and intervention from state regulators before Sue Cover says she finally resolved an over $1,000 billing dispute with UnitedHealthcare in 2023.Cover, 46, said she was overbilled for emergency room visits for her and her son, along with a standard ultrasound. While Cover said her fami ...