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20万名货车司机遇事可找海南“娘家人”
Hai Nan Ri Bao·2025-05-23 01:27

Core Points - The article discusses the establishment of a long-term mechanism for addressing the urgent issues faced by truck drivers in Hainan, emphasizing the importance of a responsive complaint handling system [1][2] - Approximately 200,000 truck drivers in Hainan are supported by the provincial transportation system, which aims to enhance their working conditions and rights protection [2][3] Group 1 - The Hainan Provincial Transportation Department has implemented a special governance plan to improve the efficiency and quality of complaint handling for truck drivers [1][2] - The 12328 hotline is being optimized to ensure a closed-loop operation for complaints, enhancing the overall experience and satisfaction of truck drivers [1][2] - A multi-departmental collaboration mechanism has been established to address complaints effectively, creating a "bridge of connection" for truck drivers [2] Group 2 - The provincial transportation department has initiated a "follow the truck" service activity to better understand and address the needs of truck drivers [3] - The initiative aims to collect feedback and suggestions directly from truck drivers, focusing on their operational and living conditions [3] - The transportation system is committed to integrating resources and establishing a comprehensive service mechanism to support the truck driver community [3]