昌江以12345政务服务便民热线推动文明创建成果共建共享

Core Viewpoint - The implementation of the 12345 government service hotline in Changjiang has effectively addressed community issues, enhancing public satisfaction and participation in urban development [3][4][5]. Group 1: Hotline Effectiveness - The 12345 hotline has successfully resolved community complaints, such as improving the maintenance of green spaces along roads, which previously posed safety risks due to overgrown vegetation [3][4]. - The hotline operates under a "12345 + grid-based + direct handling" mechanism, facilitating quick responses to various issues, including fire safety, road safety, and land disputes [4]. Group 2: Community Engagement - Increased citizen involvement in urban construction has been observed, with residents actively reporting safety hazards, such as a damaged manhole cover, leading to prompt action by local authorities [4][5]. - The quick resolution of issues reported by residents, such as the repair of damaged fitness equipment, has fostered a sense of community and satisfaction among citizens [5]. Group 3: Service Quality - The hotline staff, exemplified by operator Sun Tong, demonstrate professionalism and empathy in handling calls, ensuring that citizens feel heard and valued [5]. - The proactive approach of the hotline in addressing urgent community needs contributes to a greater sense of happiness and well-being among residents [5].