ibex Appoints Ricky Fields as Global Head of Business Development for Wave iX

Core Insights - ibex has appointed Ricky Fields as the Global Head of Business Development for its AI solutions platform, Wave iX, aiming to redefine the customer experience (CX) industry [1][2][3] - Fields will lead the new go-to-market strategy for Wave iX, focusing on high-performance, non-human agent solutions that provide seamless, fully autonomous customer experiences [2][4] - The company positions itself as a leader in AI for CX, managing hundreds of millions of customer interactions and providing significant business insights to top brands across various industries [3][5] Company Overview - ibex specializes in business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 global CX delivery centers [5][6] - The company employs over 31,000 individuals and manages nearly 175 million critical customer interactions, contributing over $2.2 billion in lifetime customer revenue annually [6] Strategic Vision - The appointment of Fields aligns with ibex's goal to modernize legacy CX models and enhance its position as a leader in Generative AI for customer engagement [4][3] - Under Fields' leadership, Wave iX is expected to unlock new revenue opportunities through AI, business insights, and operational excellence [4]