Workflow
工行南通如皋支行以切实举措保障客户金融权益
Jiang Nan Shi Bao·2025-05-28 02:41

Group 1 - The company actively promotes a people-centered value orientation and the spirit of volunteer service, focusing on protecting financial consumer rights and enhancing service capabilities [1] - The bank organized a financial lecture in a community to educate residents about fraud prevention, particularly targeting elderly clients, and received positive feedback for improving their financial literacy and risk awareness [1] - The bank's staff provided practical advice on identifying scams and protecting personal financial information during the community event [1] Group 2 - A customer urgently needed to withdraw funds from a fixed deposit to pay for medical expenses for their mother, who was in critical condition after an accident [2] - The bank quickly initiated an emergency payment process, requiring necessary documentation to facilitate the withdrawal and transfer of funds to the hospital [2] - The bank continues to uphold a customer-centric service philosophy and aims to strengthen consumer rights through detailed and effective service actions [2]