Quadient Advances AI Capabilities to Help Organizations Power Better Customer Interactions and Revenue Growth

Core Insights - Quadient has launched advanced AI capabilities within its customer communications management solution, Quadient Inspire, aimed at enhancing personalized, omnichannel customer interactions [1][2]. Group 1: AI Capabilities - New AI features include real-time sentiment analysis, language translation, and personally identifiable information (PII) detection, enabling businesses to improve customer interactions and streamline communication processes [2]. - The integration of AI allows organizations to achieve up to 50% faster content creation and double communication output without increasing headcount, enhancing efficiency and consistency in customer communications [2]. Group 2: Product Enhancements - The latest release of Quadient Inspire (R17) includes over 300 enhancements, such as advanced content management capabilities, support for importing InDesign and Quark files, and improved collaboration features [3]. - New features also focus on regulatory compliance, including an automated PDF accessibility tool that remediates legacy documents, ensuring accessible communications [3]. Group 3: Strategic Vision - Quadient aims to reshape the customer communication management industry by leveraging AI and automation to enhance customer interactions and streamline workflows [3]. - The company emphasizes its commitment to innovation, focusing on actionable insights, regulatory adherence, and driving better business outcomes through intelligent customer communications [3].