太仓深化构建消费纠纷多元治理体系

Core Viewpoint - The article highlights the efforts of Taicang City in Jiangsu Province to enhance consumer dispute resolution through innovative mechanisms and collaborative governance, aiming to create a safe and trustworthy consumption environment while promoting consumer rights protection [1][2][3][4][5] Group 1: Consumer Dispute Resolution Initiatives - Taicang City has established a multi-faceted consumer dispute resolution center, recognized for its brand-building efforts in resolving disputes [1] - The city has implemented a comprehensive complaint handling mechanism involving multiple departments, achieving a complaint resolution success rate of over 63% in 2024, ranking first in Suzhou [2] - The establishment of the first local standard for automobile consumer dispute mediation in Jiangsu Province has been a significant achievement, with successful mediation cases recognized as exemplary practices [1][3] Group 2: Collaborative Governance and Mechanisms - A closed-loop management system has been developed to prevent risks, involving market regulation, courts, and other departments to ensure early intervention and response to consumer disputes [2] - The "Taicang Digital Market Supervision Launch Platform" has been created to enhance governance efficiency through smart regulatory systems and integrated complaint handling [2] - The city has adopted a "2+3" collaborative resolution mechanism, engaging various stakeholders in the automotive sector to address consumer disputes effectively [3] Group 3: Expansion of Dispute Resolution Models - The successful model in the automotive sector is being replicated in other consumer areas, such as home decoration and tourism, to enhance consumer rights protection [4][5] - The establishment of a one-stop resolution center for home decoration disputes has led to a high mediation success rate of over 91% [4] - A new service brand for tourism consumer rights has been created, establishing a comprehensive service system to address consumer issues in the tourism sector [4]