Zhong Guo Jin Rong Xin Xi Wang·2025-05-29 11:42Group 1 - The core viewpoint of the articles emphasizes the commitment of the Industrial and Commercial Bank of China (ICBC) Hechi Branch to enhance financial services for the elderly, aligning with national policies and focusing on creating a more convenient, warm, and safe financial environment for senior clients [1][2] Group 2 - The bank is upgrading its physical facilities to meet the specific needs of elderly customers, including the renovation of barrier-free access and the establishment of dedicated resting areas equipped with helpful items such as reading glasses and medical kits [1] - The bank is improving the service atmosphere in its branches by creating a warm and comfortable environment, training staff to provide attentive service, and ensuring that cash is readily available for elderly clients [1] Group 3 - The bank is implementing a "first inquiry responsibility system" to provide convenient financial services for special customer groups, including home service for those with mobility issues and voice assistance for visually impaired clients [2] - The bank is conducting various educational activities to enhance the financial security awareness of elderly clients, including workshops on fraud prevention and distributing informational materials [2] - The bank is actively engaging with the community by organizing financial knowledge promotion activities in areas frequented by the elderly, aiming to improve their understanding of financial risks and consumer rights [2]