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济南首家“胖东来”式超市开业,都有啥亮点

Core Viewpoint - Yonghui Supermarket is undergoing a significant transformation by adopting the "Learning from Pang Dong Lai" model, focusing on enhancing product offerings, customer service, and employee welfare to improve overall shopping experience and operational efficiency [1][6]. Group 1: Store Transformation - The newly renovated Yonghui Supermarket in Jinan has reopened after 32 days of upgrades, bringing the total number of transformed stores nationwide to 93, with a target of reaching 150 by the end of July [1]. - The store has introduced over 4,000 new products, with the proportion of fresh food items increasing from 5% to over 20%, aligning closely with the product structure of Pang Dong Lai [2]. Group 2: Product Offerings - The supermarket features a dedicated brand area for Pang Dong Lai products, allowing customers to purchase high-quality goods at competitive prices without leaving Jinan [2]. - The fresh food section includes direct deliveries from local farms, ensuring a rapid supply chain from farm to shelf, and a strict freshness guarantee for perishable items [2]. Group 3: Customer Experience - The store layout has been optimized to enhance customer experience, with wider aisles and lower shelves for better visibility and freedom of movement [4]. - Various customer service enhancements have been implemented, including free amenities like blood pressure monitors, drinking water, and luggage storage for tourists [4]. Group 4: Employee Welfare - The transformation emphasizes employee welfare, with a doubling of staff numbers and a salary increase of over 20%, alongside improved benefits such as paid leave and employee lounges [5]. - The management believes that employee happiness is crucial for delivering quality service to customers, reinforcing the company's commitment to a positive work environment [5]. Group 5: Strategic Direction - Yonghui Supermarket aims to fully align with the Pang Dong Lai model, focusing on high-quality products, excellent service, and differentiated product development to better meet customer needs [6]. - The company is committed to becoming a national supermarket that caters to mainstream families by offering quality retail experiences [6].