国网大同供电公司：AI员工重塑业扩报装新模式

Core Viewpoint - The company has successfully launched an AI-driven solution for electricity supply planning, enhancing customer experience and operational efficiency in the Dazhong Yunzhou District [1][3][4]. Group 1: AI Implementation - The AI employee for electricity supply planning was developed to address customer concerns regarding proximity to power sources, time to access electricity, and associated costs [3][4]. - The AI system integrates artificial intelligence and big data throughout the electricity supply process, allowing for automated generation of supply plans based on user input and surrounding infrastructure [4][5]. Group 2: Operational Efficiency - The AI employee enables a "zero-contact" approach between different professional roles and users, streamlining the process and reducing the need for multiple personnel to be present during site assessments [4][5]. - The implementation of the AI system has resulted in a significant reduction in the time required to respond to supply requests, achieving responses within two working days for both low and high voltage users [5][6]. Group 3: Future Developments - The company plans to enhance user experience by adding intelligent recommendation features and expanding the range of services covered by the AI system, including high-frequency business types such as charging station installations and temporary electricity needs [6]. - The AI employee will also facilitate task assignment and ensure service quality, while providing users with easy access to information regarding the supply process and associated costs [5][6].