国网山西大同供电公司 “AI 员工” 重塑业扩报装模式

Core Insights - The State Grid Shanxi Datong Power Supply Company has developed an "AI employee" for the expansion and installation process, integrating artificial intelligence and big data to enhance user experience [1][2] - The AI employee automates the generation of power supply plans based on user input and surrounding data, improving efficiency and compliance in the service process [1][2] Group 1 - The AI employee allows users to submit applications online or in person, streamlining the process by analyzing power demand, line paths, and capacity [1] - This innovation addresses challenges such as coordinating personnel for site inspections and preventing violations of customer rights [1] - Users can track the expansion process, timelines, and estimated costs online, enhancing transparency [1] Group 2 - The AI employee shifts the operational model from "human-led" to "AI-driven," promoting the use of intelligent self-service options [2] - The system has achieved full coverage for users with capacities of 10 kV and below, successfully tested in the Yunzhou District of Datong City [2]