Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas

Core Insights - Mosaicx is launching its next-generation AI-native platform, Engage, at Customer Contact Week (CCW) in Las Vegas from June 9-12, 2025, marking a significant advancement in customer engagement technology [1][4] - The Engage platform enables natural, personalized self-service conversations across multiple channels, including voice, SMS, email, and web chat, by embedding intelligence at every layer [2][3] - The platform aims to enhance customer satisfaction, reduce operational costs, and improve agent productivity through intelligent automation and empathetic interactions [3][4] Company Overview - Mosaicx is part of WestCX within the West Technology Group portfolio and has over 30 years of experience in delivering enterprise customer experience (CX) solutions [1][8] - The company is recognized as a finalist in two categories of the 2025 CCW Excellence Awards, highlighting its commitment to gender equity and self-service innovation [5] Product Features - Engage replaces traditional intent-based workflows with adaptive interactions, allowing for a more seamless customer experience [2][4] - The platform is designed to achieve faster time to value and lower total cost of ownership for enterprises [3] Upcoming Events - Mosaicx will lead three speaking sessions at CCW, focusing on various aspects of customer experience and innovation [6][7] - The Engage platform is expected to be generally available in Q3 2025 [4]