关系转移“指尖办”惠及超11万人次！青岛医保“全程网办”升级

Core Insights - Qingdao's Medical Insurance Bureau has implemented a digital reform to enhance the convenience and efficiency of transferring medical insurance relationships for mobile workers, resulting in increased satisfaction among participants [1][2]. Group 1: Digital Transformation and Efficiency - The introduction of the "fully online" service allows participants to submit applications through the Qingdao Medical Insurance Bureau's website and WeChat mini-program without any paper documents, reducing processing times significantly from 45 working days to 15 days for inter-provincial transfers and 9 days for intra-provincial transfers, with some transactions completed on the same day, achieving an efficiency improvement of over 80% [2]. - From January 2022 to May 2025, over 113,000 online medical insurance relationship transfers have been processed, with the online transaction volume increasing from 36.17% in early 2022 to 98.51% by early 2025, marking a growth of nearly 62.34% [2]. Group 2: User Experience and Satisfaction - The "no application required" service for intra-provincial transfers allows participants to have their medical insurance registration and relationship transfer completed simultaneously, with a satisfaction rate exceeding 98% among the 1,231 participants who have utilized this service since its launch in December 2023 [2]. - The Qingdao Medical Insurance Bureau has also introduced remote processing options for participants who are away from the city, enabling them to complete their applications through online systems after identity verification, promoting a "zero-contact" service experience [3]. Group 3: Future Developments - The Qingdao Medical Insurance Bureau plans to further enhance its "Internet + Medical Insurance" reforms by expanding "intelligent fast processing" and "cross-provincial processing" scenarios, aiming to improve service speed and increase the sense of gain and happiness for mobile workers [3].