国家电网就优化用户服务体验答每经问：将深化“AI+办电+客服+抢修”应用

Core Viewpoint - The State Grid Corporation of China is enhancing its "power acquisition" services through the integration of artificial intelligence (AI) and digital twin technology to improve user experience and operational efficiency [1][2][3]. Group 1: AI Integration in Power Services - The State Grid is committed to deepening the application of "AI + power acquisition" by developing a digital twin grid that mirrors the physical grid, enabling rapid and intelligent generation of power supply plans [3][5]. - The company has already implemented intelligent power supply plan generation technology in over 50,000 projects, reducing the plan generation time by more than 50% [3]. - AI will also be applied to customer service, enhancing online and offline interactions through upgraded platforms and AI-driven service terminals [4][5]. Group 2: Enhancing Power Supply Reliability - The National Energy Administration is focusing on strengthening distribution network planning and management to improve power supply reliability and quality [6][7]. - Specific measures include optimizing investment management to address power supply gaps in rural and underdeveloped areas, and employing new technologies like drones for equipment inspections [7]. - A special initiative has been launched to address frequent power outages, with a goal of achieving dynamic resolution of such issues by 2024 [7][8]. Group 3: Summer Power Supply Assurance - The National Energy Administration anticipates overall power supply security during the upcoming summer peak, while acknowledging potential localized supply tensions [8]. - Strategies to ensure stable power supply include enhancing monitoring and early warning systems, optimizing inter-provincial power sharing, and improving demand-side responses [8].