Workflow
我国建成全球规模最大互联网办电服务体系
Ke Ji Ri Bao·2025-06-05 23:47

Core Viewpoint - The Chinese government is enhancing the "power access" service level to create a modern electricity business environment, achieving significant improvements in efficiency and user experience [1][2]. Group 1: Service Improvements - China has established the world's largest internet-based electricity service system, with an efficient and convenient service model that is information-based, networked, and intelligent [1]. - All provinces have achieved interconnectivity between government platforms and electricity supply companies' power application systems, enabling smart services like "face recognition for residents" and "one certificate for enterprises" [1]. - The State Grid and Southern Power Grid have developed comprehensive online service channels, including online business halls and mobile apps, with over 400 million registered users and an online processing rate exceeding 97% [1]. Group 2: Cost and Time Savings - The government has implemented reforms allowing residents and low-voltage small enterprises (under 160 kW) to connect to electricity without any upfront costs, saving users approximately 60 billion yuan annually over the past five years [1]. - The service has achieved "three zeros" for low-voltage users (zero visits, zero approvals, zero investment) and "three savings" for high-voltage users (savings in time, effort, and cost), cumulatively saving over 300 billion yuan in investment and reducing processing time by over 40% [2]. - The overall electricity service capability is improving, facilitating a historic transition for 1.4 billion people from merely "using electricity" to "using electricity well" [2].