Xin Lang Ke Ji·2025-06-06 06:36Group 1 - The core issue involves four home furnishing brands, including 欧铂尼, facing significant operational failures at the 居然之家新塘 store, leading to hundreds of customers unable to receive their orders, with total amounts exceeding tens of millions [1] - Customers reported that prior to the operational failures, these brands lured them into placing orders with promises of government subsidies, only to later close without fulfilling the orders [1] - 欧铂尼, one of the affected brands, has developed a plan to address the situation, including advancing production for customers with valid contracts and seeking reimbursement from the store's operator, 林国金 [1] Group 2 - 欧铂尼 operates as an independent sub-brand under 欧派家居集团, focusing on high-end custom doors and cabinets, due to trademark disputes preventing the use of the 欧派 brand for certain products [2] - Since October of the previous year, the 欧铂尼 store at 居然之家新塘 has faced issues with order fulfillment, leading to customer complaints and eventual police involvement as the store became unresponsive [2] - 林国金, the dealer for 欧铂尼, operates independently, meaning that customer payments were collected by him rather than directly by 欧铂尼, complicating the resolution of the financial disputes [2]