Core Viewpoint - Midea Group has initiated a voluntary recall of its U-shaped air conditioning window units in North America due to a rare issue of mold on the fan blades, which is attributed to extreme environmental conditions, despite the product meeting market standards and having a low complaint rate [2][3]. Group 1 - The recall is a proactive measure and not a mandatory one, with the affected product having sold over 1.7 million units since its launch in March 2020, resulting in a complaint rate of less than 0.01% [2][3]. - Midea Group emphasizes that the recalled U-shaped window units do not have significant defects affecting normal use, energy efficiency, or safety [2]. - The company has received 152 complaints related to the mold issue, which are often linked to extreme humidity conditions [3]. Group 2 - Midea Group will offer affected users various remedies, including refunds, returns, sending replacement parts for self-repair, and free on-site inspection and repair services [3]. - The company plans to implement a new drainage plug material to enhance the drainage of condensate water, thereby reducing the risk of mold growth in the air duct and on the fan blades [3]. - As of the announcement, Midea Group's stock price fell by 1.08% to 74.88 CNY per share [3].
美的回应北美空调召回事件