用心服务暖夕阳——记一位银行客户经理与退休老干部的故事

Core Insights - The article highlights the importance of personalized service for elderly clients in the banking sector, emphasizing the need for patience and understanding in a technology-driven environment [1][2] Group 1: Customer Service Approach - The bank employee, Gu Jinghui, demonstrates a proactive approach by assisting elderly clients with technology, ensuring they feel comfortable and secure while using banking services [1][2] - Gu Jinghui's method includes hands-on guidance, which helps build trust and rapport with clients, leading to repeat business and referrals [2] Group 2: Client Relationship Building - The elderly client, referred to as "Ma Lao," expresses appreciation for the personalized assistance, indicating that such support is crucial for older customers who may struggle with modern banking technology [2] - Gu Jinghui's commitment to providing not just efficient service but also a warm, human touch is highlighted as essential for fostering long-term relationships with elderly clients [2]