Smiths(US:SMGZY) Xiao Fei Ri Bao Wang·2025-06-10 04:42Core Insights - A.O. Smith has been recognized as the top brand in commercial water purification channels for 2025 at the Shanghai International Water Exhibition, highlighting its leadership in the commercial water purification market [1][14] Group 1: Product Innovation - Since entering the commercial water purification market in 2015, A.O. Smith has leveraged its technology and service experience from the home water purification sector to become the preferred brand in high-end public drinking water environments within just five years [3] - The company has established a comprehensive water quality protection system for public spaces, utilizing patented long-lasting reverse osmosis filters with a precision of 0.1-1 nanometers to remove 99.9% of harmful substances [3][4] - A.O. Smith's innovative technologies, including UV sterilization and high-temperature sterilization in water delivery systems, create a 360° water quality safety net, addressing hygiene issues associated with traditional water dispensers and bottled water [4] Group 2: Market Expansion - A.O. Smith has expanded its market presence significantly, with over 40 international airports in China and 150 Fortune 500 companies opting for its solutions to ensure safe drinking water for travelers and employees [6] - The company has developed a comprehensive solution matrix for various sectors, including offices, schools, commercial kitchens, and healthcare, transitioning from a single equipment supplier to a customized solution provider [6] Group 3: Business Model Innovation - A.O. Smith has introduced a flexible cooperation model tailored to the commercial market, combining rental and sales options with scene customization, which has been well-received by distributors [9] - The brand offers standardized support throughout the project lifecycle, enhancing operational efficiency and reducing management costs through an independently developed CRM system [9][11] Group 4: Service Excellence - A.O. Smith emphasizes service as a core competitive advantage, implementing a comprehensive service system that covers all stages from site survey to proactive maintenance [12] - Utilizing IoT technology, the company has upgraded its service model from reactive to proactive, enabling real-time monitoring and predictive maintenance to ensure uninterrupted water quality [12] - The company has established a robust service network with over 2,000 certified service engineers and 300 service points, ensuring rapid response times for service requests and fault resolution [12]