Core Viewpoint - The article highlights the proactive customer service approach of the China Construction Bank (CCB) branch in Heze, which successfully handled a complex case of damaged currency exchange, demonstrating its commitment to customer-centric service [1][2]. Group 1: Customer Service Initiative - The CCB branch in Heze responded to a customer's urgent request to exchange nearly 300 damaged banknotes just before closing time, showcasing its dedication to customer service [1]. - The branch implemented an "emergency currency exchange mechanism," allowing staff to pause end-of-day procedures to assist the customer, reflecting a flexible service model [1][2]. Group 2: Operational Efficiency - Within 20 minutes, the staff completed the identification, counting, and exchange of the damaged banknotes, resulting in the customer receiving 1,125 yuan in new bills [2]. - The branch has processed a total of 47 special damaged currency exchange cases this year, utilizing flexible scheduling and green channel mechanisms to extend service hours [2]. Group 3: Future Commitment - The CCB branch plans to continue optimizing its emergency service system to ensure efficient and warm financial services, aiming to protect the financial interests of the community [2].
建行菏泽巨野龙堌支行：兑换残币受夸赞