Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025

Organizations are prioritizing AI for CX insights and analytics, while security and ethics top the list of concerns Global Survey Reveals Overwhelming Buy-in to AI in CX 81% plan to deploy AI in their contact center in 2025 WASHINGTON, June 10, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the results of a new global survey, conducted by Ryan Strategic Advisory, which r ...