“网约护士” 面临发展困境 如何推动网络预约护理服务健康发展？

Core Viewpoint - The "Internet + Nursing Services" initiative, launched by the National Health Commission in 2019, aims to provide home healthcare services to vulnerable populations, but faces challenges such as low nurse participation and public awareness [1][2]. Group 1: Service Implementation and Challenges - The pilot program for "Internet + Nursing Services" has expanded nationwide, focusing on elderly and disabled individuals who require home care [1]. - Despite the urgent demand for services, the lack of insurance coverage for home nursing care leads to high out-of-pocket costs, making it unaffordable for many families [1][2]. - Public awareness of the service is low, with only 1 out of 10 surveyed patients being aware of its existence, indicating a significant gap in communication and outreach [1][2]. Group 2: Safety and Regulatory Concerns - Nurses face safety risks when entering unfamiliar environments, including potential violence and data privacy issues, with current regulations lacking clarity on responsibilities and liabilities [2][3]. - The absence of unified policies and standards for service delivery and safety regulations hampers the widespread adoption of "Internet + Nursing Services" [3]. Group 3: Recommendations for Improvement - Suggestions include establishing a regional service network through third-party companies to ensure quality and oversight of home nursing services [4]. - The implementation of a long-term care insurance model could provide financial support and regulatory standards necessary for the service's success [4]. - Recommendations also include creating a "positive list" and "negative list" of nursing services tailored to local conditions, along with safety measures for nurses [4].