Core Points - The article highlights a case where a senior customer successfully completed the inheritance process for a deceased spouse's bank account with a balance of only 0.32 yuan, showcasing the bank's commitment to customer service and support [1][2] - The bank implemented an "elderly service plan" to assist the customer, demonstrating a focus on human-centered banking practices [1][2] Group 1 - The customer approached the bank to handle the inheritance of a bank account with a minimal balance of 0.32 yuan, which required special procedures due to the account's expired status [1] - The bank staff provided comprehensive assistance, including document copying and filling out necessary forms, to accommodate the elderly customer's needs [1] - The process involved a "green channel" for expedited service, ensuring that the customer received timely support and care during the transaction [1] Group 2 - The bank's operational supervisor emphasized the importance of respecting and protecting customer rights, indicating a broader commitment to humanistic care within the financial service framework [2] - The bank aims to continue providing attentive and efficient financial services, ensuring that every customer interaction is handled with care and professionalism [2]
建行烟台芝罘支行：0.32元遗产的暖心守护彰显金融服务温度