Core Insights - The article highlights a successful intervention by the staff of the CCB Jinan Longquan Building branch, who prevented a customer from falling victim to a scam by intercepting over 300,000 yuan in fraudulent funds [1][2] - The incident showcases the effectiveness of the "police-bank cooperation" mechanism in combating fraud and emphasizes the importance of staff training and risk awareness in financial institutions [2] Summary by Sections - Incident Description - A customer attempted to withdraw 40,000 yuan, claiming it was needed for a child's wedding, despite having already withdrawn significant amounts from multiple bank branches [1] - Staff noticed unusual loan records on the customer's salary card, raising suspicions of potential fraud [1] - Staff Response - The staff employed a strategy to delay the transaction while assessing the situation, maintaining communication with the customer to prevent the scammers from realizing the intervention [1][2] - They activated the branch's anti-fraud emergency mechanism and reported the situation to the police through the "police-bank cooperation" platform [1] - Outcome - Upon the arrival of anti-fraud police, a thorough analysis of the funds was conducted, leading the customer to recognize the scam [2] - The incident exemplified the branch's commitment to customer safety and the effective operation of the anti-fraud mechanism [2] - Future Actions - The bank plans to deepen cooperation with law enforcement to strengthen fraud prevention measures and protect customers' financial security [2]
建行济南龙泉大厦支行：用心用情用智 守护反诈“最后一公里”