中信百信银行上线“灵犀”智能体 大模型创新驱动智能客服再升级

Core Insights - Citic Baixin Bank has successfully launched the "Lingxi" intelligent agent to enhance customer service experience and address traditional customer service pain points such as slow response times and low self-service rates [1][2] - The "Lingxi" intelligent agent allows users to access services via WeChat Mini Programs without needing to download an app, providing a seamless voice interaction experience [1] - The bank focuses on upgrading digital customer service experiences by implementing a new intelligent customer interaction mechanism that includes intent recognition and parameter extraction through large models [1][2] Group 1 - The "Lingxi" intelligent agent covers over 20 business functions across four categories, addressing 80% of customer service scenarios and transitioning from passive to proactive service [1] - Citic Baixin Bank emphasizes the importance of safety and stability in deploying intelligent services, conducting thorough evaluations and security tests before implementation [1] - The bank aims to contribute to the industry by providing valuable experiences in the application of large models in intelligent customer service [1] Group 2 - As an AI-driven digital inclusive bank, Citic Baixin Bank is committed to providing equal, convenient, and secure digital financial services [2] - The bank has established the "Zero Degree Laboratory" to innovate and advance intelligent customer service capabilities, utilizing deep learning and natural language processing technologies [2] - Citic Baixin Bank is a pioneer in exploring Model Context Protocol (MCP) services, enhancing the service capabilities of its intelligent agents and building a large model application ecosystem [2]