Zheng Quan Shi Bao Wang·2025-06-13 08:09Core Insights - 2025 is a critical year for Ping An Group to deepen the implementation of the "Three Savings Project" [1] - The company aims to enhance customer experience by focusing on "listening to customers and providing heartfelt service" [1] Group 1: Customer Engagement - Ping An Pension Insurance actively engages with customers through events like Customer Listening Day, where executives listen to customer inquiries and provide tailored solutions [3][4] - The company emphasizes a hands-on approach, with staff demonstrating online services and guiding clients through processes such as pension withdrawals and claims [3][5] Group 2: Service Innovation - Ping An Pension Insurance has introduced various claims service models, such as "Fast Claims" and "Warm Claims," achieving claim resolutions in as little as one second [5] - The company prioritizes both online service speed and genuine communication to enhance customer satisfaction [5][6] Group 3: Corporate Collaboration - The company also focuses on building relationships with corporate clients, discussing future development plans and fostering collaboration [4] - Ping An Pension Insurance aims to integrate pension finance with corporate health management, promoting mutual growth [4] Group 4: Commitment to Social Issues - The company is dedicated to addressing social issues such as elderly care, medical needs, and poverty alleviation, continuously exploring and innovating in these areas [8] - Ping An Pension Insurance plans to focus on its core pension business and create a comprehensive pension ecosystem, providing one-stop services that are "worry-free, time-saving, and cost-effective" [8]