深圳野生动物园代步车被指计费不透明不合理，园方回应

Core Viewpoint - The Shenzhen Wild Animal Park is facing complaints regarding its rental service for mobility vehicles, particularly concerning unclear billing terms and perceived unreasonable charges, prompting the park to consider revising its pricing structure and improving service transparency [1][8]. Group 1: Consumer Complaints - Consumers have reported that key billing terms are not prominently displayed, leading to confusion about charges [1][5]. - A specific case involved a visitor who rented a mobility vehicle for 2 hours and 13 minutes, resulting in a charge of 300 yuan, which included a minimum charge for time not fully utilized [1][4]. - The visitor highlighted that the billing rule stating "over 5 minutes charged as half an hour" was not clearly communicated at the rental point or in the app [5][10]. Group 2: Company Response - The park's management acknowledged the complaints and expressed regret for the service shortcomings, stating that the pricing structure is clearly posted and that consumers voluntarily choose to rent [8][9]. - The park has initiated a refund process for the affected visitor and is working on modifying the billing rules to a more consumer-friendly structure [9]. - Plans include changing the billing from "30-minute segments" to "5-minute segments" to avoid overcharging for minimal time [9]. Group 3: Legal Perspective - Legal experts suggest that the park's practice of using smaller font for critical billing information may violate consumer rights, as it obscures important terms [10]. - Recommendations include adjusting the visibility of billing terms on public signage and ensuring that the app displays complete pricing information to prevent future disputes [10].