Zheng Quan Ri Bao Wang·2025-06-15 09:01Core Insights - Ping An Health Insurance celebrated its 20th anniversary with a theme of "National and Family Safety, Health Always Accompanying" and introduced a "Three Provinces" service commitment for clients [1] - The company aims to enhance customer service and provide high-quality health services, contributing to the Healthy China strategy and modernization efforts [1] Group 1: Company Achievements - As of now, Ping An Health Insurance has provided insurance coverage to over 77 million clients and has made cumulative payouts of approximately 55 billion [2] - The company has facilitated over 3.16 million medical service instances with an average response time of 0.68 hours and a customer satisfaction rate of 99.4% [2] - Health management services have reached 10.91 million instances, while online claims services have been utilized by 13.98 million clients [2] Group 2: Service Innovations - The "Outpatient Compensation on the Day of Discharge" service allows clients to receive compensation on the same day they are discharged from the hospital, provided they report before hospitalization and submit complete documentation [1] - The company launched a "20-Year Gratitude Return" interactive activity, offering over 100,000 high-quality health gifts and unlimited discount coupons to enhance customer experience [1] - The "Three Days Post-Discharge Compensation" service has been utilized by 619,000 clients, with a customer approval rate of 98.3% [2]