服务先行 乘“云”而上——广东电网打造现代化用电营商环境观察

Core Viewpoint - The National Development and Reform Commission and the National Energy Administration of China have issued guidelines to enhance the electricity service environment by 2029, aiming for a modernized electricity business environment characterized by convenience, high quality, green energy, inclusive services, and coordinated regulation [1] Group 1: Electricity Service Improvement - The Southern Power Grid's Guangdong Electric Power Company is committed to improving the "access to electricity" level, with Guangzhou aiming for international leadership and the Greater Bay Area striving to be among the world's top bay areas [1] - The company is focusing on building charging facilities to address electric vehicle charging difficulties and is implementing a full-process online "cloud service" to streamline electricity access for businesses [1][7] Group 2: Electric Vehicle Charging Solutions - The Guangdong Electric Power Company has effectively addressed the "charging difficulties" for electric bicycles through collaboration with government and enterprises, establishing a green channel for charging installation in residential areas [2] - As of May this year, the company has facilitated the construction of 4,250 electric bicycle charging interfaces across 170 residential communities, benefiting over 60,000 households [2] Group 3: Streamlined Electricity Access for Businesses - The Guangdong Electric Power Company has shifted to a proactive service model, assisting businesses in planning and designing electricity solutions, which reduces investment costs and improves connection efficiency [3][4] - Starting in 2024, the company will encourage local branches to implement "plug-in" services and combined temporary and permanent electricity installation models [3] Group 4: Digital Services for Major Projects - The Guangdong Electric Power Company has introduced a comprehensive digital "cloud service" for major projects, significantly reducing initial investment costs for businesses, such as a 30 million yuan project in Zhongshan [6] - The "cloud service" utilizes digital technologies to provide differentiated services, including online submission of documents, remote inspections, and intelligent planning of power supply paths [6][7]