山东能源监管办解读“获得电力”新政

Core Viewpoint - The National Development and Reform Commission and the National Energy Administration have issued a new document aimed at enhancing the "Electricity Access" service level and creating a modern electricity business environment, building on previous reforms to further improve the service quality and efficiency in the electricity sector [1][3]. Group 1: Achievements in Collaborative Supervision - The Shandong Energy Regulatory Office has effectively implemented the previous guidelines, achieving a notable improvement in the "Electricity Access" service level, with a significant increase in public satisfaction regarding electricity services [3][4]. - A collaborative mechanism has been established among various departments to address public concerns in electricity services, leading to streamlined processes and reduced electricity access times for users [4][5]. Group 2: New Measures and Requirements for Modern Electricity Business Environment - The new policy outlines a goal to achieve a modern electricity business environment characterized by five key aspects by 2029, including convenience in electricity access, high-quality power supply, green electricity usage, inclusive services, and collaborative regulation [8][9]. - Specific measures include extending the "zero investment" policy for low-voltage electricity access to a broader range of private enterprises and optimizing the electricity application process to enhance efficiency [10]. Group 3: Quality of Power Supply - The new policy emphasizes the need for improved management of distribution networks, including investment in rural and underdeveloped areas, and the establishment of a reliability reward and penalty mechanism for power supply [11][12]. - A standard for managing frequent power outages has been set, requiring power companies to adhere to strict limits on outage frequency and duration [12]. Group 4: Green Electricity Initiatives - The policy promotes the application of green electricity and encourages energy-saving practices among users, including the establishment of a long-term service mechanism for green certificate promotion [13]. - Power companies are urged to provide energy efficiency services and support users in optimizing their energy consumption [13]. Group 5: Inclusive Service Enhancements - The new measures focus on improving electricity services in underprivileged areas, ensuring that new residential projects meet electricity supply standards, and enhancing the management of temporary electricity needs [14]. - A collaborative service model is proposed to maintain harmonious relationships between electricity providers and users, ensuring transparency in billing and service delivery [14]. Group 6: Strengthening Regulatory Collaboration - The policy calls for a robust collaborative regulatory framework to ensure the effective implementation of electricity access improvements, with clear responsibilities for local energy authorities [15][19]. - A comprehensive complaint handling mechanism is to be established to enhance user satisfaction and address service issues promptly [15][19].