Chang Sha Wan Bao·2025-06-17 07:04Core Viewpoint - The 19th Guoshou Customer Festival, hosted by China Life Insurance Co., Ltd. Hunan Branch, emphasizes the integration of art and technology in redefining insurance services, showcasing a commitment to customer-centric service and community engagement [2][3]. Group 1: Event Highlights - The event took place on June 15 at the Xie Zilong Image Art Museum, gathering over 400 customer representatives from across Hunan [2]. - The theme "Intelligent Gathering, Lifelong Protection" was highlighted through a stunning 3D light show that illustrated the long-standing relationship between Hunan Guoshou and the local community [2]. - The event featured classic songs and real customer stories, making the insurance service more relatable and emotionally impactful [2]. Group 2: Service Innovations - Hunan Guoshou has innovated its service model by launching a "Smart Service" platform and integrating with enterprise WeChat for online policy inquiries and claims processing [3]. - The company has developed unique IP activities such as "Guoshou Little Painter," "Enjoy Life," and "700 Healthy Walk," addressing various aspects of quality living for customers [3]. - The customer festival aims to provide services across health management, wealth planning, and public welfare, expected to benefit over 1 million urban and rural residents [3]. Group 3: Industry Impact - The Guoshou Customer Festival has become a vital bridge connecting the company with its customers over its 19-year history [3]. - Hunan Guoshou is redefining the insurance industry's approach by combining the beauty of art, the innovation of technology, and practical service [3]. - The closing statement of the light show emphasized the company's commitment to safeguarding the aspirations of its customers, reflecting the role of financial enterprises in enhancing public welfare [3].