朵薇回应产品“黑点”问题：无纺布生产过程中部分突出纤维受热碳化，并非有害物质

Core Viewpoint - The company has acknowledged customer complaints regarding product packaging and quality issues, and it is taking steps to address these concerns while ensuring product safety and quality [1][2] Group 1: Customer Complaints and Responses - The company has sold over 100 million sanitary pads since its launch and has received customer complaints regarding packaging damage during shipping [1] - Issues such as "dripping glue" on packaging and "black spots" on products have been reported, with the company clarifying that these do not affect product usability [1] - The company has upgraded packaging materials and machinery to minimize future complaints and encourages customers to contact customer service for replacements [1] Group 2: Brand Commitment and Transparency - The brand's principal, Huang Zitao, expressed gratitude to consumers for their oversight and emphasized the company's commitment to quality and transparency [2] - The company invites consumers to visit and supervise its offline factories, reinforcing its dedication to accountability [2]