山东移动临沂分公司：聚焦关键环节，提升FTTR网络质量

Core Viewpoint - Shandong Mobile Linyi Branch is enhancing FTTR network quality by establishing a special task force focused on three key areas: network quality, service quality, and installation and maintenance capabilities, aiming to provide robust network support for high-quality development in the home market. Group 1: Network Quality Improvement - The company is optimizing workflows and redistributing network equipment to alleviate pressure on OLT devices, creating a rectification list for existing issues and formulating specific improvement plans [2] - The company is enhancing terminal optical path quality by utilizing information management to extract and analyze ONT optical power data continuously [2] - A cross-professional technical team has been formed to provide timely network quality optimization support [2] Group 2: Service Quality Enhancement - The company is focusing on process supervision and closing the loop on key performance indicators, ensuring daily targets for service handling are met [3] - A multi-dimensional notification and follow-up mechanism has been established for unresolved work orders, ensuring real-time tracking [3] - Customer insights are leveraged to address dissatisfaction promptly, ensuring 100% customer satisfaction [3] Group 3: Installation and Maintenance Capability Enhancement - The company is coordinating actions across various levels to standardize installation, maintenance, and service operations, improving the matching rate of terminal speeds for home broadband customers [4] - Online and offline support channels have been established to assist customers in troubleshooting issues [4] - Practical training sessions are being conducted for installation and maintenance personnel to enhance their foundational skills, aiming to build a team of top-tier FTTR engineers [4]