出国旅游时罗马仕充电宝突然起火，涉事商家已清空店铺

Core Points - A consumer experienced a fire incident caused by a power bank while traveling in Japan, leading to significant damages and compensation claims [1][2] - The consumer purchased the power bank from a non-official retailer, which has since removed all products from sale [4] - The company Romoss announced a recall of 491,745 units of power banks due to safety hazards related to defective battery materials, which could lead to overheating and fire risks [5] Company Actions - Romoss Technology Co., Ltd. issued a recall for three models of power banks produced between June 2023 and July 2024, all with a capacity of 20,000mAh [5] - The recall was prompted by identified defects in battery cell materials that pose a risk under extreme usage conditions [5] Consumer Response - Many consumers reported having power banks that fall under the recall criteria but faced difficulties in receiving responses from customer service [7] - The lack of communication from the retailer and the manufacturer has left consumers uncertain about how to proceed with their claims [4][7]