Core Insights - The Dongguan Transportation Bureau reported on the complaints regarding ride-hailing services for the second half of 2024, highlighting that the platform "如祺出行" had the highest complaint rate among platforms with over 10,000 daily orders [1][4]. Summary by Category Complaint Rates - Among platforms with over 10,000 daily orders, "如祺出行" had a complaint rate of 0.4 per 10,000 orders, followed by "阳光出行" at 0.3 and "T3出行" at 0.26 [2][3]. - For platforms with 500 to 10,000 daily orders, "哈啰出行" had the highest complaint rate at 2.13, while "小拉出行" led the complaint rate for platforms with fewer than 500 daily orders at 3.47 [2][3]. Types of Complaints - Complaints from passengers primarily involved issues such as overcharging, refusal to accept rides, and poor service attitude [2][3]. - Complaints from drivers mainly concerned platform responsibility disputes, payment issues, and unreasonable dispatch mechanisms [3]. Service Quality Assessment - "如祺出行," "哈啰出行," and "小拉出行" received a 50-point deduction in their service quality assessment for failing to meet the service quality management requirements [4]. Company Overview - "如祺出行" is a pioneer in commercializing autonomous driving technology, backed by investments from GAC Group and Tencent, and was officially launched in Guangzhou in June 2019 [6][7]. - The company went public on the Hong Kong Stock Exchange on July 10, 2024, with a valuation increase from 1 billion to 5.36 billion yuan over several funding rounds [7]. - "如祺出行" reported total revenues of 1.014 billion, 1.368 billion, and 2.161 billion yuan for the years 2021, 2022, and 2023, respectively, reflecting a compound annual growth rate of 46% [7].
投诉率居首！如祺出行被东莞交通运输局通报