Qi Lu Wan Bao·2025-06-19 00:58Core Points - The article highlights the importance of customer service and care in the banking sector, particularly focusing on the elderly population [1][2] - Agricultural Bank of China (ABC) emphasizes a customer-centric service philosophy, aiming to bridge the digital divide faced by older clients [1] Group 1 - The story illustrates a specific instance where a bank employee assisted elderly customers in navigating digital banking services, showcasing the bank's commitment to customer care [1] - ABC has implemented various age-friendly services, including dedicated service channels and facilities like reading glasses and wheelchairs for elderly clients [1][2] - The bank's approach includes one-on-one guidance for elderly customers and home service options for those with mobility issues, ensuring that service is attentive and personalized [1] Group 2 - The bank aims to provide not just transactional services but also warmth and care, reinforcing its commitment to high-quality customer service [2] - ABC plans to continue enhancing its services to ensure that every customer feels valued and cared for, maintaining its foundational principles of service [2]