探索四项机制 优化提升县域征信服务质效

Core Viewpoint - The People's Bank of China (PBOC) Wuzhong Branch is implementing a "credit for the people" philosophy, focusing on enhancing credit services in rural areas to meet public expectations and improve financial services for local economic development [1][2][3][4] Group 1: Service Mechanisms - The PBOC Wuzhong Branch has signed a memorandum with local governments to establish a county-level financial service committee, ensuring continuous credit service and management [1] - A quarterly reporting system has been established to communicate credit management and service status to local governments, ensuring smooth cooperation and service continuity [1] Group 2: Accessibility and Convenience - The branch has launched a "Credit Service Management Improvement" initiative, standardizing service points and enhancing self-service credit report query capabilities [2] - A total of 11 standardized credit report query points and 50 smart teller machine query points have been established, achieving full coverage for personal and enterprise self-service queries [2] - In 2023, the service hall provided 10,200 queries, with 39,000 queries conducted at self-service points, resulting in a 98% self-service credit report query rate [2] Group 3: Security and Regulation - The PBOC Wuzhong Branch has implemented a comprehensive safety control system for credit information, including a management method for self-service query points [3] - An innovative online video inspection system has been established for remote monitoring of self-service query points, ensuring compliance and security [3] Group 4: Public Awareness and Rights Protection - The branch is actively promoting credit knowledge through various channels, including service points and rural service stations, to enhance public awareness of credit rights [4] - A total of 19 personal name maintenance requests have been processed this year, allowing customers to complete the process at nearby branches [4] - The branch has successfully resolved 15 credit-related complaints, improving the efficiency of rights protection for information subjects [4]