奔驰车机集体“罢工”！导航、CarPlay全瘫痪 车主：信任碎了一地

Core Insights - A widespread failure of the navigation system in Mercedes vehicles has been reported, affecting models equipped with MBUX 2.0/3.0, including C-Class, E-Class, S-Class, and EQ series electric vehicles [2][4] - The issue is attributed to a temporary failure in the "Mercedes me" backend, with ongoing emergency repairs, but many owners are still left without a clear timeline for resolution [2][4] - The incident has raised concerns about the trustworthiness of Mercedes, as many owners initially believed the issue was due to user error [2] Group 1 - The navigation system failure has led to significant complaints from owners, with the system displaying messages that hinder navigation and connectivity features [2] - Industry insiders speculate that the failure may be linked to an OTA update that inadvertently deleted the navigation system's authorization files, although some owners who disabled automatic updates still experienced issues [4] - Mercedes' response time to the incident has been criticized, with over six hours passing before official communication was made, highlighting operational shortcomings compared to more agile tech companies [6] Group 2 - This incident marks the second major complaint related to system issues for Mercedes in the year, following a previous incident involving incorrect engine power displays [6]