聚力五微服务“小切口”，探索质效提升“新路径”

Core Viewpoint - The Jining Economic Development Zone is enhancing its administrative service quality through innovative reforms and digital empowerment, focusing on improving the satisfaction and experience of enterprises and the public [1][2][3] Group 1: Service Improvement Initiatives - The implementation of "micro-services" aims to shift administrative services from "can be done" to "easier to do," enhancing overall service quality [1] - A "micro-classroom" initiative has been established to improve service capabilities, including training on key issues and service etiquette for staff [1][2] - A dedicated pre-examination and guidance service desk has been set up to provide pre-approval and consultation services, ensuring precise service delivery [2] Group 2: Public Engagement and Communication - The establishment of a help and agency team has resulted in over 360 instances of on-site service and policy explanation to the public [2] - Various digital platforms, including short videos on social media, have been utilized to increase awareness and accessibility of government services [2] - A comprehensive guide of 108 enterprise-related policies has been created and disseminated through QR codes to assist businesses in navigating available support [2] Group 3: Conflict Resolution and Support Mechanisms - A mechanism for addressing and resolving on-site issues has been implemented, with over 80 cases resolved this year, ensuring that minor issues are handled promptly [3] - A team of government experts has been formed to address complex requests, enhancing the support structure for enterprises and the public [3] - The establishment of multiple feedback channels, including a service supervision hotline, allows for the collection of suggestions and complaints from the public [3]