中国消费者协会：消费者权益保护四方面突出问题待“对症下药”

Core Insights - The 2024 Annual Report on Consumer Rights Protection in China indicates significant progress in legislative, administrative, judicial, and social protection aspects, enhancing consumer rights protection and stimulating consumption vitality [1][2] Summary by Categories Consumer Complaints and Resolutions - In 2024, consumer associations in China handled 1.7619 million complaints, resolving 1.2113 million, resulting in a complaint resolution rate of 68.75% and recovering economic losses of 1.28 billion RMB for consumers [1] Key Issues in Consumer Rights Protection - The report identifies four prominent issues in consumer rights protection: 1. The legal environment in the consumer sector needs further optimization, with a call for enhanced institutional supply, improved judicial protection mechanisms, and ongoing optimization of enforcement mechanisms [1] 2. New types of consumer infringement issues in online consumption require strengthened governance, particularly in green consumption and professional closure infringement [1] 3. Consumer infringement issues in the livelihood sector remain prominent, necessitating increased protection in financial services, ongoing governance of non-compliant telecommunications practices, addressing false advertising in clothing, and improving service quality in tourism and medical beauty industries [1] 4. Ongoing governance is needed for key consumer infringement issues related to the elderly and children, including fraud in healthcare for the elderly, improvements in elderly insurance consumption, and addressing irrational consumption among minors, particularly concerning children's smartwatches [2]