Xin Lang Cai Jing·2025-06-20 08:05Core Viewpoint - The "refund only" policy has led to extreme demands from merchants, requiring consumers to destroy products to receive refunds, raising concerns about consumer rights and merchant protection [1][2]. Group 1: Consumer Experiences - Multiple consumers reported that after requesting refunds for unsatisfactory products, merchants demanded that they destroy the items and provide photographic evidence before processing the refunds [1]. - A consumer from Guangdong was asked to damage a phone case to receive a refund, while another from Chengdu was required to pour spoiled milk down the toilet and record a video as proof [1]. Group 2: Merchant Justifications - Merchants explained that the "refund only" service was exploited by some individuals who took advantage of the system, leading to significant losses for sellers [2]. - To combat this issue, merchants began requiring consumers to destroy products as a condition for refunds, aiming to prevent fraudulent claims [2]. Group 3: Policy Changes - The "refund only" service, which allows consumers to request refunds without returning items, has simplified the return process but has also led to an increase in fraudulent behavior [2]. - In response to the challenges posed by the "refund only" policy, several e-commerce platforms announced adjustments to their rules, indicating a potential end to this service in the industry [2][3].