Yum China launches AI assistant for store managers, a groundbreaking advance in its tech-driven growth strategy

Core Insights - Yum China has launched "Q-Smart," a hands-free AI-enabled assistant designed to support restaurant managers in daily operations, enhancing customer service focus [1][5] - The pilot program for Q-Smart is currently being tested in select KFC stores, with plans for a broader rollout based on user feedback [4][5] Technology and Innovation - Q-Smart allows hands-free interaction through wearable devices, improving operational efficiency compared to traditional systems that require touch screens [2] - The system continuously monitors inventory and sales forecasts, aiding managers in making timely ordering decisions [3] - Yum China has a history of integrating AI into its operations, starting with AI-assisted management tools in 2019 and evolving to the current Q-Smart initiative [6] Digital Transformation Journey - The launch of Q-Smart is part of Yum China's decade-long digitalization journey, which includes the introduction of digital payment systems and a digital loyalty program with over 540 million members as of March 2025 [5][11] - The company has established a Frontline Innovation Fund of 100 million yuan (approximately US$13.9 million) to support technology applications and employee-driven innovation [8] Company Overview - Yum China operates over 16,000 restaurants across six brands in more than 2,300 cities in China, with KFC and Pizza Hut being the leading brands in their respective segments [11] - The company aims to be a pioneer in the restaurant industry through innovative technology and a strong digital supply chain [11]