损坏商品以“自证清白”，平台不能袖手旁观

Group 1 - The core issue revolves around consumers being required to destroy products to receive refunds, highlighting a significant trust crisis in the online shopping environment [2][3] - The "only refund" policy, initially intended to eliminate low-quality products, has been misused by some consumers, leading to a detrimental impact on merchants [3][4] - Major platforms have begun to cancel or optimize the "only refund" policy since April, but it still exists in a modified form where merchants and consumers negotiate [3][4] Group 2 - The platforms hold the responsibility to create more refined rules and services regarding the "only refund" policy, rather than evading accountability [4] - Legal frameworks dictate that merchants cannot require product destruction as a condition for refunds, indicating a need for better enforcement of consumer rights [4] - The initial intent of the "only refund" policy was positive, but execution has faltered, necessitating ongoing improvements in service and rule alignment by platforms [4]