中国人寿集团积极应对台风“蝴蝶”

Core Viewpoint - The China Life Group is actively responding to Typhoon "Butterfly," implementing emergency plans and enhancing claims services to assist affected customers [1][2]. Group 1: Emergency Response Measures - China Life Group has initiated its emergency response plan, forming a claims service team to collect customer incident information promptly [1]. - The life insurance subsidiary has launched multiple channels for reporting claims, optimized claims application materials, and eliminated restrictions on designated hospitals and social security payment scope [1]. - The property insurance subsidiary has conducted emergency drills, monitored flood conditions, and issued risk alerts to customers in high-risk areas [1]. Group 2: Claims Processing and Support - Over 96% of claims related to vehicle insurance and other types have been processed and investigated [1]. - The company is collaborating with local government departments to assess social losses and facilitate disaster relief and livelihood support in affected areas [2]. - China Life Group is enhancing claims service efficiency by utilizing advanced technology such as drones and satellite remote sensing, and has opened a green claims channel to expedite the claims process [2].