Zhong Jin Zai Xian·2025-06-25 05:05Core Points - The article highlights the importance of customer service in the insurance industry, particularly in assisting elderly clients with technology-related issues [1][3] - It emphasizes the proactive approach taken by the staff at Ping An Insurance to educate and assist clients, transforming a reactive service into a preventive one [3] Group 1 - The incident involved an elderly man who mistakenly activated an insurance policy due to unfamiliarity with smartphone operations, leading to an automatic fee deduction [1] - Staff member Huang Jielin provided immediate assistance by contacting customer service to cancel the policy and initiate a refund, showcasing effective customer support [1][3] - Huang also took the initiative to educate the elderly man on fraud prevention and how to manage automatic payments, enhancing the overall customer experience [3] Group 2 - The company aims to uphold the values of serving the public and ensuring that elderly clients can benefit from technological advancements [3] - The entire staff at Ping An Insurance is committed to providing warm and accessible services tailored to the needs of older adults [3]