消费金融公司提升专业服务能力 扩大消费领域金融供给

Core Viewpoint - Consumer finance companies play a crucial role in connecting financial resources with consumer demand, actively exploring practices to enhance specialized service capabilities and expand financial supply in the consumption sector [1]. Group 1: Policy Support and Market Dynamics - The "Guiding Opinions on Financial Support to Boost and Expand Consumption" has established a systematic policy framework for financial support in consumption [2]. - Consumer finance institutions are focusing on upgrading traditional businesses and innovating through technology to create a financial service network that covers the entire lifecycle of urban and rural residents' consumption needs [2]. - Companies like Ant Financial are increasing financial supply by targeting underserved populations, aligning with online consumption trends, and providing interest-free options to reduce consumer costs [2]. Group 2: Self-Acquisition and Risk Management - The Opinions encourage consumer finance companies to enhance their self-acquisition and risk control capabilities while reasonably determining comprehensive loan interest rates [3]. - With third-party channel traffic becoming saturated and customer acquisition costs rising, consumer finance companies are accelerating the development and optimization of self-operated channels [3]. - Digital transformation is emphasized, with a focus on using digital models to replace some manual judgment, adapting to the characteristics of consumer finance business [3]. Group 3: Innovations in Customer Engagement - Companies like Zhaolian and Mashang are prioritizing self-operated capability development, with Zhaolian's app now in its 7.0 version, offering tailored loan proposals based on user profiles [4]. - Nanyin Fabao Consumer Finance is enhancing customer research to provide customized incentives, while Zhongyuan Consumer Finance is combining innovative consumption scenarios with inclusive finance to improve customer acquisition precision [4]. - Haier Consumer Finance leverages its industrial background to expand scenario-based financial services, covering over 11,000 merchants in various sectors and providing installment services to 3 million users [4]. Group 4: Future Directions and Social Impact - The future of consumer finance lies in accurately allocating financial resources to areas that create genuine consumer demand, utilizing technology to lower service costs and enhance user experience [5]. - The industry aims to achieve a balance between commercial value and social value through inclusive innovation and efficient resource utilization [5].